Privacy & Cookie Policy

Privacy Policy

At James Music, we’re committed to safeguarding the privacy of our customers, and we will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

This Privacy Policy, along with the Terms and Conditions, is also applicable to any Personal Information which is given by You to Us by post, fax, telephone, mobile messaging, face-to-face, social media or any other channel.

Use of personal information

We collect information through enquiry, registration, newsletter subscription, order forms and social media competitions. We process personal information for the purposes of:

  • providing the best possible service
  • processing any orders you may have made
  • running competitions
  • providing you with information about products and services we offer
  • to contact you about leaving a review on a product once your order has been completed

We will not share your information except where we’re obliged to do so (i.e. a legal request), or when we need to work with a third party or core service provider, for example a delivery service or finance provider. The providers we work with are carefully selected, and we only pass on the information required for them to perform that service on our behalf.

We’ll never sell your information, and we won’t share it with advertisers or ad networks. We’ll always comply with the Data Protection Act 1998 and all other relevant legislation.

We also collect information automatically about your visit to our website. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles, aid strategic development and audit usage of the site.


Like many online retailers and other websites, we use to facilitate your navigation through the website

By visiting our site with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to the use of cookies and other technologies to provide them to you as described below.

What are Cookies?

Cookies are small text files that are placed on your computer, mobile device or tablet by certain web pages that you visit. We use cookies to allow you to use various features of the website, such as adding items to your basket, displaying personal recommendations and checking out. If you wish to purchase items form our website you will need to have cookies enabled.

Cookies do not harm your computer nor do any of our cookies store any credit/debit card information or password details. We don't store personally identifiable information such as address details in the cookies we create, but we do use encrypted information gathered from them to help us to identify and resolve errors.

For more information please see Google's video about cookies.

How we use Cookies

We use cookies to enhance your browsing experience and to enable functionality such as:

  • ’Remembering’ who you are when you visit our site, for example preferences that you may have set. Again this is not personally identifiable
  • Enabling you to log-in, add items to your basket and check out
  • Displaying items relevant to you, based on your browsing history
  • Enhancing the customer journey through the use of Google Analytics. See Google’s privacy policy here

Third Party Cookies (“Retargeting”, “behavioural” or banner advertising cookies)

We also work with carefully selected third party advertising companies who may set cookies on your computer or device during your visit to our website. These advertising companies use the information collected in these cookies so that they can present you with adverts that you may be interested in. These cookies do not collect personally identifying information and the data collected is anonymous.

Adjusting Your Preferences

Most browsers are automatically set to accept cookies but if you are using Microsoft's Internet Explorer, Google Chrome, Netscape Navigator, you can configure your browser to restrict cookies or block all cookies should you wish.


We will not pass your information to any third parties unless you have agreed that we can. We will not add you to our electronic or postal mailing lists unless you have specifically opted to join them.

If you no longer wish to receive information about our products or services, or the products or services offered by us in association with other organisations, email us at

If you have any queries about our Privacy Statement, please contact us

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